Refund Policy

Clear, Fair, and Designed with You in Mind

No matter if you’re a former smoker, trying a nicotine salt or a knowledgeable vaper looking for a higher level of nicotine, a first-timer, or a long-time vaper, this Refund Policy is written simply, clearly, and fairly for you.

1. Who This Covers

Our policy is built for:

  • Former smokers are finding safer alternatives
  • Nicotine salt lovers seeking stronger, smoother hits
  • All vapers, new or experienced, are looking for clear, safe terms
  • UK customers who care about fast, tracked delivery
  • Value-conscious shoppers, hunting for great deals
  • Customers want regulated, authentic products
  • Anyone who values friendly, helpful support

2. 30-Day Return Window

Changed your mind? No problem. You’ve got 30 days from delivery to request a return.

  • Item must be unused, sealed, and in the original packaging, especially hardware with serial numbers.
  • E-liquid, coils, pods, or anything opened for health reasons are not returnable (per hygiene rules).
  • If the item is unwanted and unused, we’ll gladly accept it back within 30 days.

3. Faulty or Defective Items?

Something isn't functioning in the way it is supposed to?

  • Just contact our support team to discuss the issue. Keep the package and batch information. If you can, it aids us in resolving the issue quickly.
  • If it's damaged and you don't receive it within 6 months, you're protected. We'll repair, replace or reimburse you.
  • Returned items that fail to meet the criteria could be eligible for a postage refund free of charge (up to a limit) or a replacement.

4. Easy Returns: Simple Steps

Step 1: Email us your order number, your reason for return, and photos if it’s faulty.

Step 2: For unwanted items, pack them securely (newspaper works). You may need to pay return postage unless faulty.

Step 3: Ship it using a service with tracking or proof of postage. This helps ensure it arrives safely.

Step 4: If it's within our guidelines, the refund will be returned to the original method of payment.

5. Refund Processing

  • Refunds will be issued once your return has been accepted and verified.
  • Postal charges are usually non-refundable--unless it was a faulty item.
  • Processing time: Usually within five working days after inspection of the item.
  • Are you not seeing your refund? Contact your bank to determine delays, and notify us if you need to.

6. Sale, Clearance & Used Items

  • Clearance or sale products generally cannot be returned.
  • E-liquids that have been opened or used coils, pods or kits aren't allowed.

7. Exchanges: Quick and Easy

Want a different item instead?

  • The fastest option: place a new order for the item you want and return the unwanted product for a refund.

8. Why This Works for You

  • Safe choices for ex-smokers worried about commitments.
  • High-nic users, you can shop confidently, knowing faulty products are covered.
  • New vapers, simple steps make returns stress-free.
  • UK-based speedy delivery supporters, your return window is fully crystal clear.
  • Deal hunters are aware of what and when you can return, even if you buy multiple items.
  • Trust-focused shoppers, clear standards for authenticity and support.
  • Everyone, supportive, plain-language rules that respect you and your right to choose.

CTA: Need Help? We’re Here

Our friendly UK-based customer service team is happy to walk you through any step. Clear, quick support, just how you like it.